Position Type
Independent Contractor or W2 Employee (depending on the country where you reside)
Location This is a fully remote position. Independent contractors will be employed via Upwork. The
Company will assist the contractor with the sign up process for Upwork
Working Hours This is a full time, hourly position, and the individual must be available during U.S.
business hours, Mon-Fri. Weekends are not required. Billable hours will fluctuate
between 30-40 hours per week. **Note that during your first 1-2 weeks of training your
billable hours may be less than 30 hours per week (approximately 25 hours first week).
Home Office Requirements
• All individuals must have a quiet and undisturbed work environment.
• W2 employees will be provided with a laptop and headset.
• Independent Contractors are required to provide their own hardware and high speed
internet.
• Hardware needs include: Well functioning computer with minimum of 8GB RAM and
noise canceling headset. External monitor recommended. You may not use a tablet for
this job.
*Note that the Company will provide all necessary work software
Summary of Administrative Assistant Role
The Administrative Assistant position is an entry level position, responsible for providing detailed clerical
support for our team of Medicaid Specialists. This position will report to the Administrative Manager.
The Administrative Assistant will efficiently complete assigned clerical tasks related to the project
management of clients who purchase our Medicaid planning service. This includes being present throughout
the entire process -- from onboarding to offboarding clients. This position requires above average computer
proficiency and extreme attention to detail. **Performance and compensation will be reviewed at 90
days, and thereafter annually.
Primary Responsibilities:
➢ Assist the Medicaid Specialist with tasks related to the client’s Medicaid application
➢ Download and organize client documents using Google Drive for Desktop (pdf’s, jpg’s, etc.)
➢ Fill out application forms using provided PDF editor (Adobe Acrobat)
➢ Securely send documents to clients using provided secure email software
➢ Send and receive documents electronically using online faxing software
➢ Communicate with clients by email and VOIP (online) phone system
➢ Communicate with Medicaid agencies by phone or email to check on application status
➢ Schedule meetings using Google Calendar or the Calendly online scheduling software
➢ Take meeting notes during client calls and enter notes into our client database (Insightly)
➢ Assist in assembling “requests for information” using PDF software and Google Docs
➢ Use Google Doc and Insightly email templates to send information to clients
➢ “Snail mail” documents to agencies using our online mailing service
➢ Send feedback / satisfaction survey to the completed clients
➢ Archive outdated client files
➢ Follow company security policies to comply with data security protocols
➢ Attend weekly team meetings via Google Meet
➢ May provide other administrative tasks as needed
What We Offer:
- Compensation with advancement, bonuses and growth opportunities
We're thrilled you're interested in the Administrative Assistant opportunity with Eldercare Resource Planning. We are currently focused on operating out of our registered states which includes CA, CO, CT, FL,IL, MA, MD, MO, NY, PA, TN, TX, WA, and WV. If you reside in any of these states, please know our team will be in touch should your qualifications meet our criteria. If you're reside outside of those states, we'll keep you in the system for future opportunities as we continue to expand.
About Eldercare Resource Planning
Eldercare Resource Planning, LLC is a well established family owned company providing professional Medicaid Planning services to individuals and families. Our team of Medicaid Planners are dedicated to working closely with each client, assisting them with the entire application process to ensure a successful approval for Medicaid long term care benefits. To learn more about the scope of the role of a Medicaid planner, please visit the case studies page on our website.
Our company strives to create a work culture that provides growth for its team members. Our goal is to foster both personal and professional development for our team.
NOTE: We are registered to employ U.S. citizens in many (but not all) states. If you do not reside in one of our registered states you may not be eligible for employment. Please speak with your recruiter to learn more about our registered states.