This is a fully remote position with a U.S. based company.

Application Support Specialist

The Application Support Specialist is responsible for managing the submission of Medicaid long-term care applications under the supervision of the Medicaid Team Manager. This role serves as the client's advocate, ensuring all necessary steps are taken to facilitate a smooth and efficient application process.

Specific Job Responsibilities

Manage Medicaid long-term care applications under the guidance of the Medicaid Team Manager, with clerical support from the Administrative Assistant.
Work directly with the Eligibility Specialist to ensure complete and accurate submission of Medicaid applications.
Efficiently process Medicaid applications, adhering to state and county eligibility guidelines.
Actively participate in client communications and team meetings.
Complete and submit Medicaid applications to government agencies via fax, mail, or online portals.
Follow up with Medicaid agencies to track the status of submitted applications.
Provide clients with frequent and timely updates on application status and next steps.
Review and respond to “requests for information” from Medicaid.
Meet all key deadlines for submission of applications and supporting documents.
Research state and county policies related to Medicaid long-term care eligibility and procedures.
Coordinate with clients and government agencies on eligibility requirements, such as level of care assessments for home care or program enrollment for managed care programs.
Elevate case issues to the Medicaid Team Manager, such as unexpected denials, changes in case strategy, appeals, or other eligibility considerations.
Coordinate and advocate on behalf of clients when appeals or fair hearings are needed.
Verify accuracy of benefits upon approval and resolve discrepancies.
Document all client and agency interactions and agreements in the CRM system.
Securely send and receive documents electronically, using online file sharing tools.
Utilize Google Workspace apps, including Gmail, Google Calendar, Google Docs, Google Sheets, etc.

Requirements:

High school diploma or equivalent
English fluency and professional written and verbal communication skills
Minimum of 1-2 years of experience in a professional office setting
Working knowledge of long-term Medicaid, including processing applications and understanding Medicaid LTC eligibility rules
Demonstrated ability to understand financial assets (e.g., IRAs, life insurance, annuities, trusts)
Experience with complex problem solving
Ability to collaborate within a team environment
Strong planning and organizational skills
Responsible self-starter who meets deadlines
History of working successfully with diverse individuals and groups
Experience with file and document management
Proficient in Google Suite products, especially Google Docs and Google Sheets
Proficient using PDF editing software

Preferred Qualifications:

Professional background in the Medicaid long-term care industry
Hands-on case management experience
Experience working in a fully remote environment, using cloud-based productivity tools
Experience using a CRM or similar project management database

What We Offer:

Competitive compensation starting at $18.50 per hour
Paid time off for federal U.S. holidays; additional personal time off (PTO)
Work computer, related software/hardware, and internet stipend
Health insurance reimbursement program (QSEHRA)
Opportunity for career advancement and professional development
Comprehensive training and mentorship

We're thrilled you're interested in the Application Support Specialist opportunity with Eldercare Resource Planning! We are currently focused on operating out of our registered states, which include CA, CO, CT, FL, IL, MA, MD, MO, NY, PA, TN, TX, WA, and WV. If you reside in any of these states, please know our team will be in touch should your qualifications meet our criteria. If you reside outside of those states, we'll keep you in the system for future opportunities as we continue to expand.

About Eldercare Resource Planning

Eldercare Resource Planning, LLC is a well-established family owned company providing professional Medicaid Planning services to individuals and families. Our team of Medicaid Specialists are dedicated to working closely with each client, assisting them with the entire application process to ensure a successful approval for Medicaid long term care benefits. To learn more about our company.

Our company strives to create a work culture that provides growth for its team members. Our goal is to foster both personal and professional development for our team.

NOTE: We are registered to employ U.S. citizens in many (but not all) states. If you do not reside in one of our registered states, you may not be eligible for employment. Please speak with your recruiter to learn more about our registered states.